Refund policy

Last updated: June 16, 2026

At Tap N Roll, every order is hand-pulled, sleeved, and inspected before shipping or pickup. Because trading card singles are graded individually and pricing fluctuates with market conditions, all sales are final except in the limited cases described below.

Eligible Returns

We will accept a return, replacement, or refund for the following reasons only:

  • The card you received is the wrong card (different name, set, language, or printing than what you ordered).
  • The card arrived damaged in a way that does not match the listed condition (e.g., listed as Near Mint but arrived with creases, bends, or moisture damage).
  • Your order is missing items that were marked as shipped or fulfilled.

Not Eligible for Return

  • Cards in the condition listed at the time of purchase (Near Mint, Lightly Played, Moderately Played, Heavily Played, Damaged).
  • Cards opened, sleeved, played with, or altered in any way after delivery.
  • Sealed product that has been opened.
  • Buyer's remorse, market price changes, or trade-in regret.

How to Request a Return

To start a return claim, contact us within 7 days of delivery (for shipped orders) or 7 days of pickup (for pickup orders) with:

  1. Your order number
  2. A clear description of the issue
  3. Photos of the card(s) in question, including any damage or labeling discrepancy
  4. Photos of the original packaging if the issue relates to shipping damage

Claims submitted without photos may be declined.

Resolution

Once we receive and review your claim, we will respond within 2 business days. Approved claims are resolved in one of three ways at our discretion:

  • Replacement with the same card in the same condition (subject to availability)
  • Store credit for the value of the card
  • Refund to the original payment method

Refunds for shipped orders may require return of the card before resolution. We will provide a prepaid return label in cases of our error.

Shipping Damage

If your package arrives visibly damaged, please photograph it before opening and contact us immediately. Claims for shipping damage must be filed within 3 business days of delivery.

Order Cancellations

Orders may be cancelled for a full refund before they are marked as picked, packed, or fulfilled. Once an order has been pulled for shipping or pickup, it cannot be cancelled. To request a cancellation, contact us as quickly as possible after placing your order.

Questions

For any questions about this policy, contact us.